Effective Date: 12-07-2015
Last Modified: 12-07-2015
Goknack Inc. (“Company”) is the operator of the website www.goknack.com (the “Site”). The Site enables you to post content publicly and allow others to indicate a form of approval as to your content. Some of the data found on the Site may come from us or third-parties, and some may come from you via input directly using our Services.
We are determined and committed to maintaining a great relationship with our Members and Users, and we look forward to providing you with a safe and secure experience while you use the Site and Services.
Revisions to this Policy
We reserve the right to revise, amend, or modify this Policy at any time. If we change anything in this Policy, we will change the “Last Revised” date appearing at the top of the Policy. You should therefore check this webpage frequently to see if anything has changed. Your continued use of the Site and Services after any such change shall constitute your assent and agreement to any such revisions.
Information that We Collect
Visitors and Members of the Site and Services may interact with our Site in different ways. For example, Visitors are people who may visit the Site but not necessarily sign up to become a Member. We may collect different information from Visitors than Members, and vice versa.
Members - Members interact with the Site and Services in a way which requires registration so that the Member may then utilize the Services. When registering to become a Member and creating an account, Members will be prompted to provide a valid e-mail address, full name, date of birth, sex, and credit card information for billing purposes (via a third party).
Visitors – Visitors are people who do not actively provide content to the Site or Services. However, as described below, the site may still collect information from Visitors. Any information gathered from Visitors is also gathered from Members. This information is restricted to cookies, IP addresses and referral URLs, and other passive information gathering devices, as explained below.
How We Collect Information from You
Active Collection – We also actively collect information from you, such as your name, e-mail address, telephone number, and credit card information, if applicable, when you complete registration forms to sign up as a Member, as well as when you input data into the various forms and data-entry pages on the Site.
We may allow advertisements to be placed on our websites by third-party organizations. Please note those organizations may collect web-reporting data on their placed advertisements, even if GoKnack may or may not be doing so.
How We Use Your Information
The use and disclosure of personal information will be strictly limited to the purpose for which it was collected, as identified above.
GoKnack may share information collected through our websites with agents or contractors authorized solely to perform services on our behalf, such as providing support for our internal operations. The information which may be disclosed to third parties is only that which is authorized by Orlando, or required by law. Information transferred to these parties will be isolated to strictly that information required to fulfil the third party’s responsibilities, and will be returned or disposed of upon completion of the third party contract.
Note that we will automatically discard personal information, and stop cease all communication with any person who has not had any transactions with GoKnack for two or more years.
Our primary use of any information that we collect from you is to provide you with the Services that you have paid for and which we advertise via the Site. In other words, we use the information for the purpose for which you provided it.
With the limited exceptions found in the Special Cases section below, we will never sell, rent, or disclose your personal information without your permission. Personal information includes all information that you provide for use with your Membership and which we actively collect.
With that said, we also use portions of your information to deliver customized services to you. For example, information which cannot personally identify you, and aggregate information, which may be collected both actively and passively, may be used to customize our marketing efforts or to customize the Site or Services for an aggregate group of customers. This aggregate information may be provided to third parties, such as our Site’s service providers, for the purpose of improving the user experience. We may also use the personal information of Members whose membership has expired or has been cancelled in order to market our services to these individuals in the future.
As explained below in discussing data security, we contract with certain third parties to provide you with the Site and Services. These parties may include billing processors, data centers for hosting the Site and Services, and other vendors needed to provide the Site and Services. While we expect that those third-parties will respect and keep private all information for which they have access, we cannot guarantee that data breaches or other unauthorized access to your information will not occur, despite our choosing vendors and contractors who we believe to share our commitment to securing your information.
As to our billing and payment processor, please note that at no time will we have access to your credit card information. When you pay for our services, you will be directed to our third-party processor’s website to provide your payment information and to complete your purchase.
We endeavor to not use or share personally-identifying information about you in ways unrelated to those described in this Policy without also providing you with an opportunity to opt-out or otherwise prohibit the unrelated uses. However, there may be special circumstances in which we need to disclose, with or without your knowledge, personal information about you, or information regarding your use of the Site or Services we believe that it is reasonable to do so, including:
- To satisfy any laws, regulations, or governmental, or legal requests for such information
- To bring legal action against someone who may be violating our Terms & Conditions or other policies
- If we are compelled to do so by lawful criminal, civil, or administrative process, subpoenas, or court orders
- If we suspect credit card fraud or abuse, or other fraudulent activity
- If we sell or transfer the Site or Services to a third party; however, we will first notify you to inform you of such sale or transfer
Upon your request, we will provide you with the opportunity to review and correct the contact and payment information that we maintain about you. We will accommodate all reasonable requests. If you wish to review the accuracy of the information you have provided, please send an email request to Goknackit@gmail.com.
GoKnack may request that you supply enough information to enable us to account for the existence, use, and disclosure of your personal information. Upon a request for access to information, we will undertake to respond within thirty (30) days, and no longer than sixty (60) days, of the receipt of your request. GoKnack reserves the right to refuse any request for information which:
- Would reveal personal information about another individual;
- Seeks disclosure which is prohibited by law;
- Is protected by solicitor-client privilege;
- Would reasonably be expected to harm an individual’s life or security;
- Was generated in the course of a formal dispute resolution process;
- Would, in GoKnack’s opinion, be inappropriate.
Our Commitment to Data Security
We take measures to protect the storage and transmission of your information. We make every reasonable effort to ensure the integrity and security of the network and systems which are under our control; however, we cannot guarantee that our efforts will prevent third-parties from illegally obtaining this information from us or the vendors we use to provide the Site and Services. Given the resourcefulness of hackers, we are unable to guarantee that our security, including that of our vendors, is wholly breach-proof. You assume the risk of such breaches to the extent that they occur despite our reasonable security measures.
“How do I opt out?”: Deleting or Modifying Your Information
Within the Settings areas of the Site, Members are able to modify the personal information which they may have provided during the registration process and during the ordinary use of the Services. As disclosed in our Terms, when you begin your membership, you will select how you would like your content and information to be handled upon the termination or expiration of your membership. We recommend that you select the option for us to securely retain your data linked to your membership and account information so that if you decide to re-join the Site at some later time, you will not have to re-enter your responses and profile information. If you elect to have us retain your content and information in such fashion, we will only do so for twelve (12) months following the expiration or termination of your membership. After such twelve (12) month period, if you have not re-joined the Site, we will permanently disable and/or remove any link between you and the data you provided to us. IMPORTANT: As anticipated by the Site’s Terms, even if you elect for us to not store your content and information in a manner that will link it to your membership and account information, we will indefinitely store your content in a “scrubbed” or anonymous fashion for statistical and research purposes. This allows Us to continually improve Our Services while also ensuring that such data is no longer linked to any identifiable Member
We encourage you to contact us if you have any questions, concerns, or comments about this Policy or the Site or Services in general. You may contact us at Goknackit@gmail.com. Any concerns brought to our attention will be promptly investigated, and you will be notified of the outcome of the investigation.